Watch this on-demand session with Naviga and Live X to see how AI agents can transform customer support for book and media publishers. In this follow-up webinar, we walk through real-world support scenarios using Naviga’s existing API set—no rip-and-replace required.

In this session, you’ll see how we:

• Recap the core AI customer support use cases for publishers, including voice and chat agents

• Show how Live X agents integrate with Naviga’s APIs for account lookup, order status, and more

• Demonstrate how quickly support workflows can be configured, updated, and re-tested

• Discuss practical pricing and rollout models that reduce risk for early adopters

This webinar is ideal for product, technology, and customer support leaders at publishing organizations who want to:

• Offer 24/7 customer support without increasing headcount

• Improve customer experience across phone and web channels

• Start with a focused set of AI use cases and expand based on results

By the end of the session, you’ll have a clear understanding of how Naviga and Live X work together within your existing architecture—and what your first 3–5 AI-powered customer support use cases could look like.